When something doesn’t feel right, or when things aren’t adding up, go to gemba, Japanese for the real place–where the work gets done. Go to the sales floor, office floor, showroom floor, surgical floor, warehouse floor, plant floor, truck floor. That’s where you’ll find the problems, what’s causing them and what to do about it…. Read more
Is There a Best People Measure? Maybe Not.
Measurement is a powerful communication device. What you count counts. What you measure tells people what’s important. It drives actions people take and the results they create. When you try to measure too many things it may tell the people you lack priorities because “everything’s important.”
Leaders: Ask What’s Important
Are you asking questions that communicate that you want new ideas to help customers and the company? In my book The Leadership Solution, I discussed how leaders can use questions to signal their priorities. If you want to improve speed to market, ask about speed to market issues. If you want to focus on customers,… Read more
Calculating Engagement ROI
Engaged people outperform unengaged people, all things being equal. And some engaged people can produce greater returns than others. For this reason, savvy business leaders target their engagement efforts where they’ll get the biggest returns and the most leverage. You can do this, too. What do they do that you can do? For those who missed… Read more