I just returned from the West Coast where I conceived and delivered a new crash course workshop on change management. It started with a call from Jose, a business leader in Southern California who’d learned of our work integrating the cultural and technical aspects of lean transformations. He wanted help launching lean six sigma with… Read more
Communication Strategies
“And Would You Like Fries With Your Order?”
The other day I got a call from a leader who wanted to do a webinar and an email and perhaps a video. I asked him what his objectives were–what he’d like to be different as a result of the activity he was requesting. “I just think it’s time to get something out,” he responded. “And… Read more