Open for Business

Is your business an open book? Open book management is a leadership philosophy that’s grounded in the notion of creating businesses of business people where everyone in the organization thinks and acts like business owners. I’ve been taking clients to open book management pioneer SRC Corporation in Springfield, Missouri for more than 25 years.  For… Read more

Win Big and Repeat! A Case Study

When a communication assessment at FedEx Express brought senior leaders and the communication department closer together, it paid off in a huge return on their investment. The assessment made it clear that there were considerable opportunities to improve results if the communication department could shift its focus from distributing news and information to improving business… Read more

Four Core Areas to Fast Track Comms Careers

Communication practitioners have access this week to knowledge that can help propel their careers. The world’s premier communication association launched its world conference in Montreal on Sunday. Since I became an  IABC* fellow nearly 20 years ago, I’ve only missed speaking at this conference a few times before now. Unfortunately, I couldn’t attend this year…. Read more

From the Field: Improving Quality without Losing Productivity

You asked for more case studies. Here’s one. It was a big win for our client and it served as a pilot for even more successes throughout their company. The Challenge One of North America’s biggest logistics companies needed to reduce costs created by excessive damage in its supply chain. Most damage was occurring in… Read more

Can Social Media Activity Move to Results?

You might be draining value from your organization if your social media efforts create more activity than results. There’s no doubt that social media is here to stay, one way or another. We’re bombarded with emails that offer “10 ways to generate leads and checklists to succeed with social selling” and social selling checklists that… Read more

Communication Breakdowns = Lost Revenue

Our recent survey of Leadership Report readers produced a bucket-load of content suggestions for future Reports. (Thanks to all who participated.) Several suggestions centered on using case studies to “help us get the kinds of measurable results you talk and write about.” Today’s issue is in response to the requests for case studies received from… Read more

Five Steps to Re-Inventing Communication in Business

Contemporary communication functions can make a huge financial impact on their organizations. As business leaders realize that communication functions don’t have to be value-sapping cost centers, the old days of “shoveling out stuff” are riding into the sunset. It’s very much the equivalent of the human resources transformation 25 years ago. HR was viewed as… Read more

Developing Effective First Line Leaders

What’s the one best way to develop first-line leaders’ communication skills?   Hint: it’s not just training. Having advised many of the companies that regularly churn out the best leaders, I believe the most effective type of leadership development comes from blending classroom training and on-the-job execution that’s targeted squarely at improving business results that matter…. Read more

What the World Needs Now is Love, Sweet Love

What the hell was I thinking? I just re-read my January, 2017 Leadership Report. The lead paragraph of that issue asks: “Is it possible to make political discussions more civil? Can we use our political conversations and posts to help us learn and grow, or at least start by pretending that despite what we might… Read more

The High Performance Cocktail

Open book management is the purest form of organization communication that I’ve seen in more than 30 years. Blended with a sound change management process, it can take business performance to heights never thought possible. It is the high performance cocktail. I met Jack Stack nearly 25 years ago. He was CEO of SRC Holdings… Read more