Resolve to Form a New Habit

It’s a new year.  Time for testing those personal improvement resolutions that we set for ourselves.  Sometimes they are easy, sometimes more challenging, and sometimes we write a list of things we never intend to follow through anyway. But what about professional resolutions?  What can you resolve to improve in your career during 2019? CEOs… Read more

Strategic Advisers Make Money or Save Money

Are your communication people stuck in their ways, or measurably contributing to the health of your business? More and more communication professionals are getting the point where they need to shift their roles from tactical doers to strategic advisers; those who add value to their organizations by removing communication breakdowns impeding organizational performance.  Communication professionals… Read more

Touch Screen TVs Don’t Fix Safety

I conducted a communication assessment of an under-performing operation inside a larger company. It has a poor safety record and is missing its quality, service-delivery, productivity and cost goals. Employee retention rates are poor. The assessment revealed no core communication process managed by the leadership. People throughout the operation complained about disconnected, often-conflicting information that… Read more