Strategic Advisor

Adding Value, Business Literacy, Change Management, Communication Management, Communication Measurement, Leadership Development Training, Leadership Report, Strategic Advisor

The Solution to Communication Frustration

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I’m not sure who’s the most frustrated: CEO’s who can’t get their communication people to help improve business results, or communication people who want to add value but don’t have what it takes to do so. Most internal communication people play the role of town crier rather than business problem solver. They’re focused on distributing… Read more

Adding Value, Business Literacy, Communication Management, Information sharing, Leadership Report, Performance Improvement, Strategic Advisor, Sustainable Outcomes

Ask These Five Questions and Get Started.

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The question I most often get from communication professionals who want to make the shift from the current town crier role to one that’s more aligned with improving business results is, “How do I get started? How can I make a difference in our organization’s outcomes?” I recommend beginning by asking five questions. Here they… Read more

Adding Value, Business Literacy, Case History, Communication Management, Communication Measurement, Information sharing, Leadership Report, Line of Sight, Open Book Management, Performance Improvement, Strategic Advisor

The Purest Form of Organizational Communication

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Last month, I spoke at the Gathering of the Games, the world’s largest conference on open book management. Hundreds of open book leaders and communication practitioners from around the world were in attendance to learn, share and celebrate the principles and practice of open book management. Open book management is a leadership philosophy that’s grounded… Read more

Adding Value, Business Literacy, Communication Management, Leadership Report, Performance Management, Strategic Advisor, Sustainable Outcomes

Resolve to Form a New Habit

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It’s a new year.  Time for testing those personal improvement resolutions that we set for ourselves.  Sometimes they are easy, sometimes more challenging, and sometimes we write a list of things we never intend to follow through anyway. But what about professional resolutions?  What can you resolve to improve in your career during 2019? CEOs… Read more

Adding Value, Communication Management, Leadership Report, Social Media, Strategic Advisor

Strategic Advisers Make Money or Save Money

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Are your communication people stuck in their ways, or measurably contributing to the health of your business? More and more communication professionals are getting the point where they need to shift their roles from tactical doers to strategic advisers; those who add value to their organizations by removing communication breakdowns impeding organizational performance.  Communication professionals… Read more

Adding Value, Communication Management, Corporate Culture, Leadership, Leadership Report, management consulting, Performance Improvement, Strategic Advisor, Sustainable Outcomes

Touch Screen TVs Don’t Fix Safety

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I conducted a communication assessment of an under-performing operation inside a larger company. It has a poor safety record and is missing its quality, service-delivery, productivity and cost goals. Employee retention rates are poor. The assessment revealed no core communication process managed by the leadership. People throughout the operation complained about disconnected, often-conflicting information that… Read more