We ended 2017 with a Leadership Report entitled, “Bringing Civility Back,” because at the start of 2017, I naively wrote that I hoped political and news media pettiness could subside. No way! To the contrary, politicians have turned flat-out ugly and many in the news media seem to thrive on the Game of ‘Gotcha,” preferring… Read more
Starting Small Proves Winning is Doable
One of the best ways to launch a system-wide overhaul is with small wins, accompanied by a healthy dose of bureaucracy busting. Attacking a small part of your organization first can get results fast and prove that taking the business to the next level is doable. Starting small enables you to go after the easy… Read more
Three Big Mistakes Resume Writers Make That Hurt Their Chances of Getting Hired
The formal resume is alive and well despite the job hunting that occurs on social media. Just last week, I received a resume from a friend and former client asking me to critique it. Of course, there are numerous features of a great resume. But there also are prevailing weaknesses–flaws that I see repeated over… Read more
Want a Dose of Reality? Go to the Floor!
When something doesn’t feel right, or when things aren’t adding up, go to gemba, Japanese for the real place–where the work gets done. Go to the sales floor, office floor, showroom floor, surgical floor, warehouse floor, plant floor, truck floor. That’s where you’ll find the problems, what’s causing them and what to do about it…. Read more