Activities Aren’t Results

Some business people do stuff. Others fix stuff. Case in point. The head of HR at a mid-sized Midwestern company called me a few weeks ago and said she needed to act on the company’s recent employee survey results.  She and her survey team had concluded that the organization needed to address four weak areas… Read more

Engagement Surveys That Drain Value

Must your employee engagement survey drain value from your business because its cost was greater than any gain you could expect from flawed research?  I hope you never have to ponder that dilemma! Employee and customer experience research can serve up a mountain of data that can improve a business–if the people doing the research… Read more