Customer Satisfaction

Communication, Customer Satisfaction, Human Resource Management, Leadership, Lean/Six Sigma, Performance Management

Congratulations to ITT for Winning Platinum

PR News announced that our client, ITT Corporation, won the 2010 Platinum Award for Internal Communication. The award recognizes the work we did in the company’s Texas Turbine Operation in Lubbock, Texas. Courtney Reynolds led the effort for ITT. The project was focused on integrating the so-called hard and soft sides of lean to improve… Read more

Posted in Communication, Customer Satisfaction, Human Resource Management, Leadership, Lean/Six Sigma, Performance Management Leave a comment

Change Management, Customer Satisfaction

Tiger Woods and Four Words

Jim Shaffer Comment

Way more than enough has been written about the Tiger Woods episode of late, but it’s one more reminder that in good and bad times, always tell the truth and do it damned fast. There is little if anything to be gained by dragging out a response. If you’ve got to get the lawyers involved do it only with the PR people sitting with the lawyers as equals at the table. Decide fast and get on with it. Opportunity follows speed.

Posted in Change Management, Customer Satisfaction Tagged Change Management, Communication, Performance Management, Strategy Leave a comment

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Testimonials

Leading a Major Turnaround
Leading a major organizational and cultural turnaround is never easy. But Jim Shaffer’s advice and experience has been invaluable in helping our leadership team provide proper focus and direction, increase employee engagement and most importantly, take business performance to unprecedented levels.
David Rabuano Vice President of Commercial and Industrial Business, Owens Corning

You Have a Long List of Success Stories
I know you have a long list of success stories and that's why I wanted to make this work. I realize we were not a guinea pig on a "new" idea that you were testing. This has been successful in many other companies and I did not want to be on the side of failure
Mike Warmuth Senior Vice President, Abbott

Help Reducing the Operating Budget
Jim's approach is driven by and leads to real and meaningful business outcomes. One session with Jim provided me with enough ideas to shave 3% from our total operating budget… plus I'm a better communicator.
Mark Weiner CEO, PRIME Research

Targeted Performance Improvements
Jim opened our eyes to the value of managing the operational and people aspects of the business to influence leadership and employee performance. His leadership and counsel on targeted safety, quality and productivity improvement initiatives in our supply chain have delivered results that exceeded anyone's expectations.
Bob Kula Vice President Corporate Communication, Kiewit Corporation

Impeccable Integrity Who Delivers on His Commitments
Jim is one of the most seasoned, wise, and fundamentally decent professionals with whom I have ever worked. The breadth of his experience is truly astonishing, and he has been disciplined in gleaning lessons from his experience. That, in turn, is the source of his considerable wisdom. And if that weren’t enough, he is a
Laurie Bassi CEO, McBassi & Company

A Trusted Advisor to Me
It didn’t take long to realize that Jim would become a trusted advisor to me. His 30+ years of high level management consulting, especially in the area of change management, are fuel for a wealth of case studies on how communication professionals turned their practices from delivering “stuff” to delivering value.
Kim Robbins Director, Change Management, Pfizer

One of the Most Creative Consultants I’ve Ever Met
I have known and worked with Jim since we were colleagues at Towers Perrin in the 1980s. He is the consummate professional and one of the most creative consultants I've ever met. He has the unique ability to get to the root cause of business problems and to offer solid counsel for their solution. As
Roger D’Aprix Leader, D’Aprix & Company

The Best When it Comes to Driving Business Results
Jim is the best when it comes to driving real business results. He relentlessly encourages us to focus our work on only the activities that the customer is willing to pay for, and through that, helps eliminate superfluous activities that can bog down communication teams. He uses proven tools and strategies, and he is terrific
Teresa Paulsen Former Vice President Communications and External Relations, ConAgra Foods

Takes Businesses to Places They Haven’t Been
His original and creative thinking often sheds new light on age-old issues business leaders face, but he is equally adept at using new technologies and ideas to wrestle with some of today's unique business challenges. Jim's years of experience in consulting to some of the top global corporations have cemented his ability to take businesses
Angela Buonocore Former Senior Vice President, Xylem

More Measurable Value to FedEx
After conducting a comprehensive assessment of our department’s work, Jim Shaffer helped us successfully navigate a new course that adds more measurable value to FedEx. Jim is helping us build the department’s capability to make a results-focused approach our new way of life.
Mike Kolasinski Director of Internal Communication, FedEx Express

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The Leadership Report

The Solution to Communication Frustration March 10, 2020
What Kind of Boss Are You? February 17, 2020
Change the Game: Save The Dream January 14, 2020
Minds are Like Parachutes December 4, 2019
Ask These Five Questions and Get Started. November 7, 2019

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Kim Robbins, Director of Change Management at Pfizer

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