PR News announced that our client, ITT Corporation, won the 2010 Platinum Award for Internal Communication. The award recognizes the work we did in the company’s Texas Turbine Operation in Lubbock, Texas. Courtney Reynolds led the effort for ITT. The project was focused on integrating the so-called hard and soft sides of lean to improve… Read more
Customer Satisfaction
Tiger Woods and Four Words
Way more than enough has been written about the Tiger Woods episode of late, but it’s one more reminder that in good and bad times, always tell the truth and do it damned fast. There is little if anything to be gained by dragging out a response. If you’ve got to get the lawyers involved do it only with the PR people sitting with the lawyers as equals at the table. Decide fast and get on with it. Opportunity follows speed.