Ask These Five Questions and Get Started.

The question I most often get from communication professionals who want to make the shift from the current town crier role to one that’s more aligned with improving business results is, “How do I get started? How can I make a difference in our organization’s outcomes?” I recommend beginning by asking five questions. Here they… Read more

Facebook Fail: Internal Communications Strategy

Surely Facebook didn’t intend to put the internal communication discipline back 20 years, but they did a mighty fine job focusing on outdated tactics. The headline on a recent “Workplace by Facebook” piece was: “A 9-Step Strategy for Connected Communications,” which certainly perked up my ears.  Alas, the piece focused more on improving internal communication… Read more

The Purest Form of Organizational Communication

Last month, I spoke at the Gathering of the Games, the world’s largest conference on open book management. Hundreds of open book leaders and communication practitioners from around the world were in attendance to learn, share and celebrate the principles and practice of open book management. Open book management is a leadership philosophy that’s grounded… Read more

Pilot Projects Create Big Successes

Want to produce results fast, minimize risk of failure, perfect a concept and create demand for more?   Pick a pilot, improve results and replicate. Increasingly, organizations are adopting surgical approaches to improving performance, focusing on targeted segments (a branch office, manufacturing plant, laboratory, sales territory, or distribution center), making significant shifts quickly, creating stories around… Read more

When Adding Value Is Real

“What gets measured, gets managed.” This phrase, most often attributed to management guru Peter Drucker, is widely quoted in business circles. The easiest way to understand it is by invoking its inverse.  “If you can’t measure it, you can’t manage it.” This Thursday, I’ll join three of my fellow International Association of Business Communicators (IABC) Fellows to discuss the importance of… Read more

Do You Know Why You Exist? Go Ahead, Tell Me.

I’m sure most people leading businesses know what they do, regardless of their organization’s size or industry category. Their people can probably describe the products and services they sell, and most know how they do what they do. But very few leaders can clearly explain why they do what they do. An increasing number of… Read more

Resolve to Form a New Habit

It’s a new year.  Time for testing those personal improvement resolutions that we set for ourselves.  Sometimes they are easy, sometimes more challenging, and sometimes we write a list of things we never intend to follow through anyway. But what about professional resolutions?  What can you resolve to improve in your career during 2019? CEOs… Read more

It’s Getting Harder to Hide

Although there’s a group of business-savvy communication practitioners out there who understand the importance of adding value, there’s a huge contingent of practitioners who hang on to the traditional communication role—that of in-house reporters of news and information—all at a cost to the business. Why do they hang on to old ways? Some don’t know… Read more

Money Doesn’t Grow on Tweets

Most employee communication departments don’t measure the right things or they don’t measure at all. What gets measured has little to do with operating or financial performance. So, how do they know if they’re adding any value to their businesses? The number of tweets, re-tweets, page views, content consumption, readability, channel usage, quantity or quality… Read more

Win Big and Repeat! A Case Study

When a communication assessment at FedEx Express brought senior leaders and the communication department closer together, it paid off in a huge return on their investment. The assessment made it clear that there were considerable opportunities to improve results if the communication department could shift its focus from distributing news and information to improving business… Read more