Communicating with Awareness

When asked recently what I enjoy most as a management consultant, my response came quickly: “Coaching leaders.” I thoroughly enjoy working with new first line leaders who’ve just moved into that role. And I like working with seasoned CEOs who may not have ready access to what their peers are doing. Leaders make the weather…. Read more

Beware Social Media Peddlers

Beware of social media firms that try to shove internal communication professionals back into the dark ages! These firms may know something about technology, but seem to know little to nothing about managing internal communication to improve business results. They apparently are unaware that the most significant trend in internal communication management today is the… Read more

When Adding Value Is Real

“What gets measured, gets managed.” This phrase, most often attributed to management guru Peter Drucker, is widely quoted in business circles. The easiest way to understand it is by invoking its inverse.  “If you can’t measure it, you can’t manage it.” This Thursday, I’ll join three of my fellow International Association of Business Communicators (IABC) Fellows to discuss the importance of… Read more

Do You Know Why You Exist? Go Ahead, Tell Me.

I’m sure most people leading businesses know what they do, regardless of their organization’s size or industry category. Their people can probably describe the products and services they sell, and most know how they do what they do. But very few leaders can clearly explain why they do what they do. An increasing number of… Read more

Results That Last

How do we create results that are sustainable and become fully ingrained in the culture? Many organizational leaders make significant changes, smile at their work and walk away from the effort, naively assuming that the improvements will last forever. But over time, people sometimes revert to the old ways of the past because they’re more… Read more

It’s Getting Harder to Hide

Although there’s a group of business-savvy communication practitioners out there who understand the importance of adding value, there’s a huge contingent of practitioners who hang on to the traditional communication role—that of in-house reporters of news and information—all at a cost to the business. Why do they hang on to old ways? Some don’t know… Read more

Open for Business

Is your business an open book? Open book management is a leadership philosophy that’s grounded in the notion of creating businesses of business people where everyone in the organization thinks and acts like business owners. I’ve been taking clients to open book management pioneer SRC Corporation in Springfield, Missouri for more than 25 years.  For… Read more

Money Doesn’t Grow on Tweets

Most employee communication departments don’t measure the right things or they don’t measure at all. What gets measured has little to do with operating or financial performance. So, how do they know if they’re adding any value to their businesses? The number of tweets, re-tweets, page views, content consumption, readability, channel usage, quantity or quality… Read more

Win Big and Repeat! A Case Study

When a communication assessment at FedEx Express brought senior leaders and the communication department closer together, it paid off in a huge return on their investment. The assessment made it clear that there were considerable opportunities to improve results if the communication department could shift its focus from distributing news and information to improving business… Read more

Four Core Areas to Fast Track Comms Careers

Communication practitioners have access this week to knowledge that can help propel their careers. The world’s premier communication association launched its world conference in Montreal on Sunday. Since I became an  IABC* fellow nearly 20 years ago, I’ve only missed speaking at this conference a few times before now. Unfortunately, I couldn’t attend this year…. Read more