Don ReynoldsDon designs customer satisfaction measurement and reporting systems and helps clients develop and implement service excellence strategies that focus on increasing employee engagement where it matters most to improving customer satisfaction. His clients include Atmos Energy, Celanese, Disney, KLM, Novartis, Owens Corning, Prudential, Southland/7-Eleven, Texas Instruments and Verizon/GTE. Before forming The Reynolds Group Inc., Don was a principal and senior manager of the Customer Strategy Practice of Towers Perrin, a large global consulting firm.
Contact info: 831-626-4656 or don@reynoldsgroup.org