The Jim Shaffer Group

The Jim Shaffer Group is a team of seasoned leadership development consultants devoted to improving strategy execution through strong leaders and engaged people.  We help some of the world’s best organizations (and those that want to be among them) get even better. Learn more…

Successful Strategy Execution and Results Through People

Most organizations are underpowered! They aren’t getting the most from their people. The results show it. We prove every day it doesn’t have to be that way. We help leaders:

  • Connect their people and teams to their business strategy
  • Improve results that their people can control—quality, service, sales, safety, productivity, speed and costs
  • Integrate the cultural and technical aspects of change–including lean six sigma–to sustain the improvements we make
  • Align their goals, strategy, processes, people and culture to drive results
  • Improve results and increase value by better managing communication

Our results are measurable.

We have:

  • Reduced accidents at a manufacturer by 82 percent
  • Increased a global shipper’s revenues by 23 percent while generating a 1,660 percent ROI
  • Reduced damage by 65 percent and increased productivity by 16 percent at a large distribution center
  • Cut waste by 18 percent at an international baking company
  • Decreased cycle time by 74 percent at a building materials company
  • Lowered turnover by 27 percent at a consumer goods company
  • Improved on-time delivery by 38 per cent in a high tech engineering company
  • Reduced turnover by 10 percent at a software engineering company

Learn more…

The Leadership Report

Ask These Five Questions and Get Started.

The question I most often get from communication professionals who want to make the shift from the current town crier role to one that’s more aligned with improving business results is, “How do I get started? How can I make a difference in our organization’s outcomes?” I recommend beginning by asking five questions. Here they… Read more


Facebook Fail: Internal Communications Strategy

Surely Facebook didn’t intend to put the internal communication discipline back 20 years, but they did a mighty fine job focusing on outdated tactics. The headline on a recent “Workplace by Facebook” piece was: “A 9-Step Strategy for Connected Communications,” which certainly perked up my ears.  Alas, the piece focused more on improving internal communication… Read more


The Purest Form of Organizational Communication

Last month, I spoke at the Gathering of the Games, the world’s largest conference on open book management. Hundreds of open book leaders and communication practitioners from around the world were in attendance to learn, share and celebrate the principles and practice of open book management. Open book management is a leadership philosophy that’s grounded… Read more


Pilot Projects Create Big Successes

Want to produce results fast, minimize risk of failure, perfect a concept and create demand for more?   Pick a pilot, improve results and replicate. Increasingly, organizations are adopting surgical approaches to improving performance, focusing on targeted segments (a branch office, manufacturing plant, laboratory, sales territory, or distribution center), making significant shifts quickly, creating stories around… Read more


Cracking the Metrics Code

For years, I’ve heard communication practitioners talk about the importance of measuring everything that mattered EXCEPT financial or operating performance. Measures such as tweets, re-tweets, page views, content consumption, readability, channel usage, word count, timing of content delivery and a ton of other irrelevant measures. Communication measures and broad business measures should be the same… Read more


More Leadership Report articles


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Leading a Major Turnaround

Leading a major organizational and cultural turnaround is never easy. But Jim Shaffer’s advice and experience has been invaluable in helping our leadership team provide proper focus and direction, increase employee engagement and most importantly, take business performance to unprecedented levels.

David Rabuano Vice President of Commercial and Industrial Business, Owens Corning November 2, 2015

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You Have a Long List of Success Stories

I know you have a long list of success stories and that's why I wanted to make this work. I realize we were not a guinea pig on a "new" idea that you were testing. This has been successful in many other companies and I did not want to be on the side of failure with a proven method.

Mike Warmuth Senior Vice President, Abbott November 2, 2015

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Help Reducing the Operating Budget

Jim's approach is driven by and leads to real and meaningful business outcomes. One session with Jim provided me with enough ideas to shave 3% from our total operating budget… plus I'm a better communicator.

Mark Weiner CEO, PRIME Research November 2, 2015

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Targeted Performance Improvements

Jim opened our eyes to the value of managing the operational and people aspects of the business to influence leadership and employee performance. His leadership and counsel on targeted safety, quality and productivity improvement initiatives in our supply chain have delivered results that exceeded anyone's expectations.

Bob Kula Vice President Corporate Communication, Kiewit Corporation November 2, 2015

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Impeccable Integrity Who Delivers on His Commitments

Jim is one of the most seasoned, wise, and fundamentally decent professionals with whom I have ever worked. The breadth of his experience is truly astonishing, and he has been disciplined in gleaning lessons from his experience. That, in turn, is the source of his considerable wisdom. And if that weren’t enough, he is a man of impeccable integrity, who delivers on his commitments without fail, and is a pleasure to work with.

Laurie Bassi CEO, McBassi & Company November 2, 2015

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A Trusted Advisor to Me

It didn’t take long to realize that Jim would become a trusted advisor to me. His 30+ years of high level management consulting, especially in the area of change management, are fuel for a wealth of case studies on how communication professionals turned their practices from delivering “stuff” to delivering value.

Kim Robbins Director, Change Management, Pfizer November 2, 2015

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One of the Most Creative Consultants I’ve Ever Met

I have known and worked with Jim since we were colleagues at Towers Perrin in the 1980s. He is the consummate professional and one of the most creative consultants I've ever met. He has the unique ability to get to the root cause of business problems and to offer solid counsel for their solution. As a business thinker and partner, he has few, if any, peers.

Roger D’Aprix Leader, D’Aprix & Company November 2, 2015

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The Best When it Comes to Driving Business Results

Jim is the best when it comes to driving real business results. He relentlessly encourages us to focus our work on only the activities that the customer is willing to pay for, and through that, helps eliminate superfluous activities that can bog down communication teams. He uses proven tools and strategies, and he is terrific at teaching his approach to others. He is a very strong partner.

Teresa Paulsen Former Vice President Communications and External Relations, ConAgra Foods November 2, 2015

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Takes Businesses to Places They Haven’t Been

His original and creative thinking often sheds new light on age-old issues business leaders face, but he is equally adept at using new technologies and ideas to wrestle with some of today's unique business challenges. Jim's years of experience in consulting to some of the top global corporations have cemented his ability to take businesses places they haven't been before.

Angela Buonocore Former Senior Vice President, Xylem November 2, 2015

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More Measurable Value to FedEx

After conducting a comprehensive assessment of our department’s work, Jim Shaffer helped us successfully navigate a new course that adds more measurable value to FedEx. Jim is helping us build the department’s capability to make a results-focused approach our new way of life.

Mike Kolasinski Director of Internal Communication, FedEx Express November 2, 2015

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Returns Have Been Nothing Short of Staggering

I’m a believer. The returns we have seen here in Lancaster largely driven by culture and employee engagement has been nothing short of staggering. Sure, the other fundamentals of Lean have to be present but our people are the cement that holds the foundations in place. I look forward to showing off more in person.

Mark Steele Global Operations Excellence Manager, ITT November 2, 2015

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Helped Me In My Career

You really have helped me in my career and helped advance our function and business. Thanks for inviting me to participate in this seminar and for coaching me for many months.

Courtney Reynolds Vice President Corporate Communication, Northwestern Mutual November 2, 2015

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Tremendous Value to the Table Every Time

He's exceptional at helping get people engaged around improving safety, quality, productivity and costs. In the process, he creates stronger and more effective leaders. I especially appreciate how Jim challenges people to think beyond their traditional roles and to see things in new ways. He brings tremendous value to the table every time.

John Shea Director of Internal Communication, Amtrak November 2, 2015

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Huge Jim Shaffer Fan for Years

I've been a huge Jim Shaffer fan for years. Every business leader should incorporate Jim's understanding of how communication really works into the way they work and lead.

Brad Whitworth Manager of Communication, Cisco November 2, 2015

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Nothing Short of Amazing

At first I was a bit skeptical that Jim would be able to help a little rinky dink firm like mine after dealing with major Fortune 100 companies. But boy was I surprised – Jim really knows his stuff.

The process has been nothing short of amazing and my staff is re-energized, focused and truly excited and engaged. GREAT JOB – no actually SUPER JOB, I am very pleased with your efforts and the positive changes we have already seen.

Patrick J. Horan President and CEO of Horan Capital Management November 2, 2015

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Major Force of Change for My Team and Me

You were a major force of change for my team and me and your guidance has had a tangible effect in our organization that we still apply and live to this day.

Maria Rivas Vice President of Global Medical Affairs, AbbVie November 2, 2015

More Testimonials
Featured Articles

Pick a Pilot and Win

When you need to produce results fast, minimize risk of failure, perfect a concept and create demand for more, then pick a pilot, improve results and replicate. Historically, change efforts were massive, enterprise-wide affairs. Those still have their place. But increasingly, companies are adopting surgical approaches to change. They’re focusing on improving pieces of their… Read more


Results Change When Work Changes

In a recent Leadership Report, I said “Results don’t change unless work changes.” If your business strategy isn’t explained in a way that connects people and their work to it, don’t expect much to change. Business strategy formulation is typically about a series of long, secretive, offsite top management meetings followed by all employee meetings… Read more


A Leader’s First 30 Days Are Free

The Honeymoon Doesn’t Last… I’ve spent much of my career working with new leaders—leaders who were suddenly responsible for leading a company, one of its business units, regions, labs, manufacturing plants, or branch operations. New leaders encounter many of the same early challenges and make the same mistakes. Depending on the size of the organization,… Read more