Most IC Departments Don’t Add Real Value, But Can!

Last week, I delivered a keynote presentation in Dallas to more than 50 internal communication people representing many companies. The event was sponsored by Poppulo, the social media firm based in Ireland. The focus: How to shift from cost centers to value creators. Historically, internal communication managed formal channels that included town hall meetings, newsletters,… Read more

Are You An Expense or Profit Center?

Most internal communication efforts play the role of town crier rather than business problem solver.  Where is the power of the town crier approach?   To add value to an organization, internal communication needs to focus on improving results rather increasing activity that has little to no business impact.  That begins by changing what gets measured…. Read more

Give Value or Give Notice

It’s been a decade since human resources guru David Ulrich told HR professionals they needed to give value or give notice. That same message needs to be directed at communication professionals, who today produce activity often at the expense of results. Ulrich, a University of Michigan business school professor and author on numerous HR-related books,… Read more