Four Leadership Skills That Support Success

Ask ten experts on leadership which skills are most needed for leadership success and you’ll likely get 10 different answers. In an effort to clarify this murky topic, an exhaustive McKinsey & Co. study suggests that a small subset of leadership skills does indeed closely correlate with success, especially among frontline leaders. The study involved… Read more

Ban Town Halls That Don’t Add Value?

Rick is a superior CEO of a big company. He’s articulate, values communication with his employees, customers and the communities in which his company has operations. Despite his passion for communicating with employees, however, he wasn’t connecting with them.  He asked me to find out why and help him reconnect. Tony from engineering gave me… Read more

For Change that Sticks, Replicate the System

My previous issue of The Leadership Report discussed how small wins can improve already good performance and help you transform your business. The day after it was published, a reader said he was “interested in knowing how small wins can lead to a more systemic, holistic shift in embedding employee engagement as a routine day-to-day… Read more

Starting Small Proves Winning is Doable

One of the best ways to launch a system-wide overhaul is with small wins, accompanied by a healthy dose of bureaucracy busting. Attacking a small part of your organization first can get results fast and prove that taking the business to the next level is doable. Starting small enables you to go after the easy… Read more

A Story about Leaders, People and a Huge Win!

Regular Leadership Report readers know I’m more than a little obsessed with improving the numbers. I’m inherently an operations guy who likes to help people improve what they do–and make the improvements stick. That said, I just got some of the best news I’ve received in more than 30 years of consulting. A senior leader… Read more

The Right Communication Measurement is a CEO’s Best Friend

Communication. That soft, touchy-feely stuff. You can’t really measure it, right?    Wrong! We use many ways to measure organizational effectiveness, but if there’s one best tool to measure communication inside an organization, it’s the value to cost assessment (V2CA). More than one CEO has likened it to portfolio management–managing a portfolio of communication activities just… Read more

Are You a High Performer? Check Here!

Do you consistently excel in every performance category that’s critical to your success?  If you do, you’ll continue reading because you’re obsessed with continuous improvement. If you’re not a high performer, you’ll read on because you want to become one or you’ll move on to something else because you’re comfortable with the state of mediocrity… Read more

Gaming For Excellence

How Businesses Use Games to Gain “Gamification” is a pretentious new buzzword for a practice that’s been around a long time–using games to generate solutions to business problems. People who use the term often do so breathlessly, as though they’ve discovered something truly unique. The Atlantic magazine actually called the term gamification “bullshit.”  I wouldn’t… Read more

Come the Revolution! From Ideas to Outcomes…That Stick

Accenture’s CEO, Pierre Nanterme, recently told the Washington Post that consulting and professional services firms are undergoing a massive revolution. They’re moving from ideas to outcomes. “When you think about consulting you think about advisor services,” Nanterme told the newspaper. You think about delivering papers, PowerPoints, ideas,” he said. “I think the revolution is that… Read more

The Overselling of Engagement

Employee engagement bombards me at workshops, conferences, seminars, social media forums, in journal articles, survey reports and conference room presentations. Everybody’s talking about it. Most don’t know what they’re talking about. When it’s managed well, the engagement of people can take organizations to unheard of heights. When it’s not–and it usually isn’t–it drains finite resources…. Read more