Doing These Five Things Will Add More Value To Your Job

Why are you continuing to push out information when shifting your focus to where communication process breaks down can add so much more value? Internal communication functions have enormous opportunities to change their role from activity producing cost centers to results generating value creators. How does your communication function make the shift—from sending out news… Read more

Mixing a Powerful Results Cocktail

There’s a tremendous amount of stress today on organizations to communicate well. The pace of change continues to escalate, putting pressure on people and teams to move the right information quickly, accurately, clearly and in multiple directions. Earlier this year, I discussed how we addressed a client’s poor performance using two different solutions. One was… Read more

What’s in it for Me?

Employee engagement isn’t just liking or responding to something as it is in social media talk. Employee engagement is a condition which, if properly directed, can significantly improve organizational performance such as quality, service, sales or safety. People can be engaged to do good things or bad things. Employee engagement needs to be directed. In… Read more

Information Is Critical to Peak Performance

A recent Leadership Report discussed employee engagement and specific conditions that need to be met for people to achieve peak performance. Those conditions are: Line of sight, or the ability to connect my work to results I can affect; Autonomy and involvement, or my ability to take action needed to improve results; Information sharing (there… Read more

Business Strategy Drives Communication Strategy

Communication measures must be aligned with an organization’s measures. Why should the two entities work at what could be cross purposes? Communication should be managed to improve results that the company, its customers and ultimately shareholders care about? And, it needs to do so with an acceptable return on investment, meaning the cost to create… Read more

Delivering Meaning in a Digital World

I’m turning this “Leadership Report” issue over to Roger D’Aprix, a dear friend, former colleague, author of seven communication books and the preeminent leader in the organizational communication practice.  Roger was interviewed in advance of the November 7th launch of his four-week course, “Delivering Meaning in a Digital World.” Khyla Flores is with the International… Read more

Root Cause Analysis Can Make Problems Go Away Forever

In my last Leadership Report, I wrote about a company whose managers told me they planned to address performance problems I had helped them identify by using single-serve tactics rather than attacking root causes. Another corporate leader suggested last week that problems his team was having might go away if he provided better training. I… Read more

Working Backwards from Results to Activity

Maria Constantinescu, president of the International Association of Business Communicators (IABC) in Montreal and I recorded a video interview this week that was a lot of fun and we hope will be valuable to communication practitioners across Canada and perhaps the US. We spoke about the shift taking place in the communication discipline–a move from… Read more

Mixed Messages Can Undermine Performance

Ron called me after he walked out of a meeting with top supply chain leaders at a large consumer goods manufacturer, where Ron was a senior director of communication. The company had initiated a plan to reduce product damage across its network, especially in its distribution centers (DCs), and the supply chain leaders had heard… Read more

Leaders: Are You Harboring Bullies?

My client held back tears as she explained to me how a powerful woman in the so-called C-Suite humiliated her in front of her employees. “Jim, you wouldn’t believe how she challenged everything I said–even common sense–and facts that she knew were true but wouldn’t admit it,” my client told me. “It was awful, just… Read more