A Story about Leaders, People and a Huge Win!

Regular Leadership Report readers know I’m more than a little obsessed with improving the numbers. I’m inherently an operations guy who likes to help people improve what they do–and make the improvements stick. That said, I just got some of the best news I’ve received in more than 30 years of consulting. A senior leader… Read more

The Right Communication Measurement is a CEO’s Best Friend

Communication. That soft, touchy-feely stuff. You can’t really measure it, right?    Wrong! We use many ways to measure organizational effectiveness, but if there’s one best tool to measure communication inside an organization, it’s the value to cost assessment (V2CA). More than one CEO has likened it to portfolio management–managing a portfolio of communication activities just… Read more

Are You a High Performer? Check Here!

Do you consistently excel in every performance category that’s critical to your success?  If you do, you’ll continue reading because you’re obsessed with continuous improvement. If you’re not a high performer, you’ll read on because you want to become one or you’ll move on to something else because you’re comfortable with the state of mediocrity… Read more

Gaming For Excellence

How Businesses Use Games to Gain “Gamification” is a pretentious new buzzword for a practice that’s been around a long time–using games to generate solutions to business problems. People who use the term often do so breathlessly, as though they’ve discovered something truly unique. The Atlantic magazine actually called the term gamification “bullshit.”  I wouldn’t… Read more

Come the Revolution! From Ideas to Outcomes…That Stick

Accenture’s CEO, Pierre Nanterme, recently told the Washington Post that consulting and professional services firms are undergoing a massive revolution. They’re moving from ideas to outcomes. “When you think about consulting you think about advisor services,” Nanterme told the newspaper. You think about delivering papers, PowerPoints, ideas,” he said. “I think the revolution is that… Read more

The Overselling of Engagement

Employee engagement bombards me at workshops, conferences, seminars, social media forums, in journal articles, survey reports and conference room presentations. Everybody’s talking about it. Most don’t know what they’re talking about. When it’s managed well, the engagement of people can take organizations to unheard of heights. When it’s not–and it usually isn’t–it drains finite resources…. Read more

Two Things Leader Coaches Do That Get Results

Like great athletes, entertainers and musicians, many leaders I’ve worked with are in constant pursuit of perfection. They often look to outside sources for perspective and advice. That’s what leadership coaches do. Two of the most important aspects of coaching leaders involves technique and self-awareness. Technique Technique is about the best ways to approach various… Read more

Pick a Pilot and Win

When you need to produce results fast, minimize risk of failure, perfect a concept and create demand for more, then pick a pilot, improve results and replicate. Historically, change efforts were massive, enterprise-wide affairs. Those still have their place. But increasingly, companies are adopting surgical approaches to change. They’re focusing on improving pieces of their… Read more

First Line Leadership: High Quality Equals High Performance

Employee engagement and operating performance are directly tied to the relationship between first line leaders and their employees. Yet many organizations do a lousy job of selecting and developing first line leaders, whose employees can take organizations to unheard of heights. Why the lousy job? It takes time, energy, money and superior execution to produce… Read more

Results Change When Work Changes

In a recent Leadership Report, I said “Results don’t change unless work changes.” If your business strategy isn’t explained in a way that connects people and their work to it, don’t expect much to change. Business strategy formulation is typically about a series of long, secretive, offsite top management meetings followed by all employee meetings… Read more