Doing These Five Things Will Add More Value To Your Job

Why are you continuing to push out information when shifting your focus to where communication process breaks down can add so much more value? Internal communication functions have enormous opportunities to change their role from activity producing cost centers to results generating value creators. How does your communication function make the shift—from sending out news… Read more

Ask Me Anything

I often get great questions from people via email, social media, at conferences and in client meetings. Recently, I received a question from Chris D. who asked about ways to manage two groups of people who need to work together—those who are young, eager and willing to work within a new organization and culture and… Read more

Mixing a Powerful Results Cocktail

There’s a tremendous amount of stress today on organizations to communicate well. The pace of change continues to escalate, putting pressure on people and teams to move the right information quickly, accurately, clearly and in multiple directions. Earlier this year, I discussed how we addressed a client’s poor performance using two different solutions. One was… Read more

Information Is Critical to Peak Performance

A recent Leadership Report discussed employee engagement and specific conditions that need to be met for people to achieve peak performance. Those conditions are: Line of sight, or the ability to connect my work to results I can affect; Autonomy and involvement, or my ability to take action needed to improve results; Information sharing (there… Read more

Autonomy and Involvement: Creating Ownership in Better Solutions

One of my recent Leadership Reports generated interest in open book management and discussed four conditions that are required for employees to be engaged. They are: Line of sight, which I addressed in my last Leadership Report Autonomy and involvement Information sharing WIIFM or what’s in it for me? A brief pause for those who… Read more

Build a Business of Turned-On Business People

If you want to build trust and take performance into the stratosphere, open the books. Share information that matters to improving operating and financial results. Celebrate people when they score big successes.  Repeat. Open book management is the purest leadership communication philosophy I’ve seen and worked with. It’s grounded in the notion of creating businesses… Read more

Social Media is Missing the Point

When you don’t know what to measure, you should know you’re in trouble. Many in the social media world might be wise to consider themselves in trouble. Not long ago I interviewed the head of marketing for a $20 billion company. “Our communication people are worried about the wrong things,” he told me. “I explain… Read more

Shake it up, Baby!

“Well, shake it up, baby” – the opening line of an early Beatles song (Twist and Shout) – is often what leaders need to do to initiate large scale change. Disruptive innovation isn’t a new phenomenon in the business world. Clayton Christensen, Harvard professor and author of The Innovator’s Dilemma, popularized disruptive innovation as a… Read more

Delivering Meaning in a Digital World

I’m turning this “Leadership Report” issue over to Roger D’Aprix, a dear friend, former colleague, author of seven communication books and the preeminent leader in the organizational communication practice.  Roger was interviewed in advance of the November 7th launch of his four-week course, “Delivering Meaning in a Digital World.” Khyla Flores is with the International… Read more

Finding ROI in Communications Audits

Talk about teaching an old dog new tricks… The venerable communication audit has been repurposed and now is playing a critical role in how organizations are managing communication to improve results. The communication audit has been around for decades.  It has been used to measure the effectiveness of formal communication channels such as newsletters, wall… Read more