I Can’t Hear You, Your Actions Are Too Loud!

“What most influences your work decisions every day?” I asked a group of scientists in Minneapolis.  “The boss,” one answered. “What they say—especially what they do.” Everything a leader says and does is scrutinized for meaning, because it assumes importance as a form of communication, often far beyond even what the leader imagines. And we… Read more

Leading in Tumultuous Times

Managing through tumultuous times is often the equivalent of a high-wire balancing act.  The disruption is a source of anxiety and uncertainty for people inside the organization. If linking people to strategy represents a major challenge in normal times, creating linkage during a downsizing, merger or reorganization raises the challenge exponentially. In tumultuous times, communication… Read more

The High Performance Cocktail

Open book management is the purest form of organization communication that I’ve seen in more than 30 years. Blended with a sound change management process, it can take business performance to heights never thought possible. It is the high performance cocktail. I met Jack Stack nearly 25 years ago. He was CEO of SRC Holdings… Read more

Measure What Matters

What gets measured gets done. Even though we’ve heard that a gazillion times, many organizations are still managing the wrong measures. Consequently, they’re getting the wrong results. Too many leaders today don’t give enough thought to what they’re measuring. The leader of a large U.S operation once suggested  that training should be measured by how… Read more

How to Develop Leaders That Boost Results

Welcome to our car wash, otherwise known as leadership development training. We’re going to hose you down and dry you off over the course of the day. Topics we’re covering during this training include critical thinking, achieving success through people, coaching from a distance, collaboration skills, team creativity, coaching as a virtual team, non-verbal communication,… Read more

Strategic Advisers Make Money or Save Money

Are your communication people stuck in their ways, or measurably contributing to the health of your business? More and more communication professionals are getting the point where they need to shift their roles from tactical doers to strategic advisers; those who add value to their organizations by removing communication breakdowns impeding organizational performance.  Communication professionals… Read more

Back at the Office

It’s one thing to listen to a speaker. It’s another thing to do something about what you learned when you return to the office—assuming the speaker said something worth doing. Last week I delivered three presentations to communication professionals attending a world conference in Washington, D.C. One was a three-hour workshop focused on reinventing the… Read more

Give Value or Give Notice

It’s been a decade since human resources guru David Ulrich told HR professionals they needed to give value or give notice. That same message needs to be directed at communication professionals, who today produce activity often at the expense of results. Ulrich, a University of Michigan business school professor and author on numerous HR-related books,… Read more

Doing These Five Things Will Add More Value To Your Job

Why are you continuing to push out information when shifting your focus to where communication process breaks down can add so much more value? Internal communication functions have enormous opportunities to change their role from activity producing cost centers to results generating value creators. How does your communication function make the shift—from sending out news… Read more

Ask Me Anything

I often get great questions from people via email, social media, at conferences and in client meetings. Recently, I received a question from Chris D. who asked about ways to manage two groups of people who need to work together—those who are young, eager and willing to work within a new organization and culture and… Read more