Pick a Pilot and Win

When you need to produce results fast, minimize risk of failure, perfect a concept and create demand for more, then pick a pilot, improve results and replicate. Historically, change efforts were massive, enterprise-wide affairs. Those still have their place. But increasingly, companies are adopting surgical approaches to change. They’re focusing on improving pieces of their… Read more

Does Your Communication Department Create Output or Outcomes?

One of our clients wants to enter 2015 drivel-free. That’s right.  Drivel-free, as in free of babble, gibberish, or blather. This corporate communication department is on a march to shift from an expensive cost center that “puts out stuff” to one that creates value by fixing operational problems caused by poor communication. Leaders are increasingly… Read more

What Generational Differences?

I’ve had my fill of articles, studies and research about generational differences and the huge impact they will or are having on how we lead businesses today. I think it’s a bunch of bunk. Here’s why. I’m a baby-boomer and was influenced in one way or another by all the stuff that went on as… Read more

More Communication Departments Add Measurable Value

Why would a communication department deliberately absent itself from the place where it could add the most value? At one of our recent workshops I told the story of a communication manager who’d championed a project to improve on-time delivery in one of her company’s operations. It was an exceptional example of a communication function… Read more

Communication Pros Take Notice

In the mid-nineties, a University of Michigan professor named David Ulrich made a bold statement: “HR must give value or give notice.” Back then, many top companies were reinventing their human resources departments —shifting work from traditional personnel administration toward workforce capability building and dramatically increasing the value that HR contributed to their organizations. Fifteen… Read more

Is There a Best People Measure? Maybe Not.

Measurement is a powerful communication device. What you count counts. What you measure tells people what’s important. It drives actions people take and the results they create. When you try to measure too many things it may tell the people you lack priorities because “everything’s important.”

Get It Together!

Why don’t people work together? Why don’t sales and production people work out the tension between inventories and on-time delivery?  Why don’t human resources and internal communication folks create and administer one employee survey instead of two?  Why don’t department heads with competing priorities work out their differences? Why do complex organizational matrices throw unnecessary… Read more

Congratulations to ITT for Winning Platinum

PR News announced that our client, ITT Corporation, won the 2010 Platinum Award for Internal Communication. The award recognizes the work we did in the company’s Texas Turbine Operation in Lubbock, Texas.  Courtney Reynolds led the effort for ITT. The project was focused on integrating the so-called hard and soft sides of lean to improve… Read more

Young Grads Need to Differentiate

I receive many resumes from recent or soon-to-be college graduates. Many are extremely bright kids from the best schools. They do a good job laying out what they’ve done before and during college, but almost all have a flaw that can be fatal in this economy. Let’s assume you and I are looking at the resume… Read more

Your Position Has Been Eliminated?

A professional at a client company with whom I had worked called the other day to tell me he was leaving  because his position had been eliminated. I knew better. I knew there was a performance issue related to this person. But, when he was told he must go, his manager used “your position has been… Read more