Line of Sight: Connecting What People Do With The Results They Create

Our last Leadership Report generated interest in open book management, a concept that represents the purest form of organizational transparency. In this issue,  I want to discuss what high performers do to create line of sight. But first, let me back up. The classic definition of employee engagement is: People share the organization’s values and… Read more

Build a Business of Turned-On Business People

If you want to build trust and take performance into the stratosphere, open the books. Share information that matters to improving operating and financial results. Celebrate people when they score big successes.  Repeat. Open book management is the purest leadership communication philosophy I’ve seen and worked with. It’s grounded in the notion of creating businesses… Read more

Social Media is Missing the Point

When you don’t know what to measure, you should know you’re in trouble. Many in the social media world might be wise to consider themselves in trouble. Not long ago I interviewed the head of marketing for a $20 billion company. “Our communication people are worried about the wrong things,” he told me. “I explain… Read more

Mixed Messages Can Undermine Performance

Ron called me after he walked out of a meeting with top supply chain leaders at a large consumer goods manufacturer, where Ron was a senior director of communication. The company had initiated a plan to reduce product damage across its network, especially in its distribution centers (DCs), and the supply chain leaders had heard… Read more

Connecting Strategy to Strategy for Big Results

Many businesses under-perform because functional department strategies are misaligned with the overarching business strategy. The misalignment diffuses energy and saps productivity. It’s also avoidable. This is a timely subject as I head to New Orleans later this week to conduct a special three-hour workshop June 5th at the World Conference of the International Association of… Read more

Engagement Surveys That Drain Value

Must your employee engagement survey drain value from your business because its cost was greater than any gain you could expect from flawed research?  I hope you never have to ponder that dilemma! Employee and customer experience research can serve up a mountain of data that can improve a business–if the people doing the research… Read more

Storytelling and Storydoing

Storytelling is a big deal these days. There are conferences, workshops and seminars devoted to the subject. Storytelling has become a consulting specialty for some. I love hearing, reading and telling stories about people and what they’ve done to make their organizations and the people in them better. But when I think about what makes… Read more

Ban Town Halls That Don’t Add Value?

Rick is a superior CEO of a big company. He’s articulate, values communication with his employees, customers and the communities in which his company has operations. Despite his passion for communicating with employees, however, he wasn’t connecting with them.  He asked me to find out why and help him reconnect. Tony from engineering gave me… Read more

Amanda

I’ve had the honor of mentoring many people during my career as a consultant.  Amanda was 23 when we worked at her company’s Kansas City manufacturing plant. Our mandate was to help a new plant leader turn the operation around. The plant’s culture was autocratic. “My way or the highway.” Plant management and its two… Read more

An Over-Achieving Leader’s Plan

One of my clients, “Mary” (not her real name), recently challenged me to recommend a plan of five actions she can take to elevate her newly adopted business to a higher level. I had previously advised her through a relatively significant process in another company. She’s now taking on another big challenge and wants to… Read more