Connecting Strategy to Strategy for Big Results

Many businesses under-perform because functional department strategies are misaligned with the overarching business strategy. The misalignment diffuses energy and saps productivity. It’s also avoidable. This is a timely subject as I head to New Orleans later this week to conduct a special three-hour workshop June 5th at the World Conference of the International Association of… Read more

Engagement Surveys That Drain Value

Must your employee engagement survey drain value from your business because its cost was greater than any gain you could expect from flawed research?  I hope you never have to ponder that dilemma! Employee and customer experience research can serve up a mountain of data that can improve a business–if the people doing the research… Read more

Storytelling and Storydoing

Storytelling is a big deal these days. There are conferences, workshops and seminars devoted to the subject. Storytelling has become a consulting specialty for some. I love hearing, reading and telling stories about people and what they’ve done to make their organizations and the people in them better. But when I think about what makes… Read more

Ban Town Halls That Don’t Add Value?

Rick is a superior CEO of a big company. He’s articulate, values communication with his employees, customers and the communities in which his company has operations. Despite his passion for communicating with employees, however, he wasn’t connecting with them.  He asked me to find out why and help him reconnect. Tony from engineering gave me… Read more

Amanda

I’ve had the honor of mentoring many people during my career as a consultant.  Amanda was 23 when we worked at her company’s Kansas City manufacturing plant. Our mandate was to help a new plant leader turn the operation around. The plant’s culture was autocratic. “My way or the highway.” Plant management and its two… Read more

An Over-Achieving Leader’s Plan

One of my clients, “Mary” (not her real name), recently challenged me to recommend a plan of five actions she can take to elevate her newly adopted business to a higher level. I had previously advised her through a relatively significant process in another company. She’s now taking on another big challenge and wants to… Read more

Connecting the Workplace to the Marketplace

Many organizations could improve results if their external and internal communication worked together to improve the customer experience. For this to work, internal communication would need to broaden its role. Some are doing that. I recently addressed a conference of business communication professionals on the role of a trusted advisor, a term used by David… Read more

Are You a High Performer? Check Here!

Do you consistently excel in every performance category that’s critical to your success?  If you do, you’ll continue reading because you’re obsessed with continuous improvement. If you’re not a high performer, you’ll read on because you want to become one or you’ll move on to something else because you’re comfortable with the state of mediocrity… Read more

Come the Revolution! From Ideas to Outcomes…That Stick

Accenture’s CEO, Pierre Nanterme, recently told the Washington Post that consulting and professional services firms are undergoing a massive revolution. They’re moving from ideas to outcomes. “When you think about consulting you think about advisor services,” Nanterme told the newspaper. You think about delivering papers, PowerPoints, ideas,” he said. “I think the revolution is that… Read more

Want a Dose of Reality? Go to the Floor!

When something doesn’t feel right, or when things aren’t adding up, go to gemba, Japanese for the real place–where the work gets done. Go to the sales floor, office floor, showroom floor, surgical floor, warehouse floor, plant floor, truck floor. That’s where you’ll find the problems, what’s causing them and what to do about it…. Read more