Doing These Five Things Will Add More Value To Your Job

Why are you continuing to push out information when shifting your focus to where communication process breaks down can add so much more value? Internal communication functions have enormous opportunities to change their role from activity producing cost centers to results generating value creators. How does your communication function make the shift—from sending out news… Read more

Autonomy and Involvement: Creating Ownership in Better Solutions

One of my recent Leadership Reports generated interest in open book management and discussed four conditions that are required for employees to be engaged. They are: Line of sight, which I addressed in my last Leadership Report Autonomy and involvement Information sharing WIIFM or what’s in it for me? A brief pause for those who… Read more

Build a Business of Turned-On Business People

If you want to build trust and take performance into the stratosphere, open the books. Share information that matters to improving operating and financial results. Celebrate people when they score big successes.  Repeat. Open book management is the purest leadership communication philosophy I’ve seen and worked with. It’s grounded in the notion of creating businesses… Read more

Social Media is Missing the Point

When you don’t know what to measure, you should know you’re in trouble. Many in the social media world might be wise to consider themselves in trouble. Not long ago I interviewed the head of marketing for a $20 billion company. “Our communication people are worried about the wrong things,” he told me. “I explain… Read more

Business Strategy Drives Communication Strategy

Communication measures must be aligned with an organization’s measures. Why should the two entities work at what could be cross purposes? Communication should be managed to improve results that the company, its customers and ultimately shareholders care about? And, it needs to do so with an acceptable return on investment, meaning the cost to create… Read more

Delivering Meaning in a Digital World

I’m turning this “Leadership Report” issue over to Roger D’Aprix, a dear friend, former colleague, author of seven communication books and the preeminent leader in the organizational communication practice.  Roger was interviewed in advance of the November 7th launch of his four-week course, “Delivering Meaning in a Digital World.” Khyla Flores is with the International… Read more

Finding ROI in Communications Audits

Talk about teaching an old dog new tricks… The venerable communication audit has been repurposed and now is playing a critical role in how organizations are managing communication to improve results. The communication audit has been around for decades.  It has been used to measure the effectiveness of formal communication channels such as newsletters, wall… Read more

Root Cause Analysis Can Make Problems Go Away Forever

In my last Leadership Report, I wrote about a company whose managers told me they planned to address performance problems I had helped them identify by using single-serve tactics rather than attacking root causes. Another corporate leader suggested last week that problems his team was having might go away if he provided better training. I… Read more

Touch Screen TVs Don’t Fix Safety

I conducted a communication assessment of an under-performing operation inside a larger company. It has a poor safety record and is missing its quality, service-delivery, productivity and cost goals. Employee retention rates are poor. The assessment revealed no core communication process managed by the leadership. People throughout the operation complained about disconnected, often-conflicting information that… Read more

Working Backwards from Results to Activity

Maria Constantinescu, president of the International Association of Business Communicators (IABC) in Montreal and I recorded a video interview this week that was a lot of fun and we hope will be valuable to communication practitioners across Canada and perhaps the US. We spoke about the shift taking place in the communication discipline–a move from… Read more