Are You Out Of Touch With Your Business?

Most internal communication departments work on the outskirts of town. That’s what a vice president of operations told me recently. “They’re worried about stuff that doesn’t matter that much. They worry about click-throughs, opens, mentions, share of voice, awareness and retweets. I’m worried about financial and operating results. They need to work with us in… Read more

Measure What Matters

What gets measured gets done. Even though we’ve heard that a gazillion times, many organizations are still managing the wrong measures. Consequently, they’re getting the wrong results. Too many leaders today don’t give enough thought to what they’re measuring. The leader of a large U.S operation once suggested  that training should be measured by how… Read more

How to Develop Leaders That Boost Results

Welcome to our car wash, otherwise known as leadership development training. We’re going to hose you down and dry you off over the course of the day. Topics we’re covering during this training include critical thinking, achieving success through people, coaching from a distance, collaboration skills, team creativity, coaching as a virtual team, non-verbal communication,… Read more

Strategic Advisers Make Money or Save Money

Are your communication people stuck in their ways, or measurably contributing to the health of your business? More and more communication professionals are getting the point where they need to shift their roles from tactical doers to strategic advisers; those who add value to their organizations by removing communication breakdowns impeding organizational performance.  Communication professionals… Read more

Back at the Office

It’s one thing to listen to a speaker. It’s another thing to do something about what you learned when you return to the office—assuming the speaker said something worth doing. Last week I delivered three presentations to communication professionals attending a world conference in Washington, D.C. One was a three-hour workshop focused on reinventing the… Read more

Give Value or Give Notice

It’s been a decade since human resources guru David Ulrich told HR professionals they needed to give value or give notice. That same message needs to be directed at communication professionals, who today produce activity often at the expense of results. Ulrich, a University of Michigan business school professor and author on numerous HR-related books,… Read more

Doing These Five Things Will Add More Value To Your Job

Why are you continuing to push out information when shifting your focus to where communication process breaks down can add so much more value? Internal communication functions have enormous opportunities to change their role from activity producing cost centers to results generating value creators. How does your communication function make the shift—from sending out news… Read more

Autonomy and Involvement: Creating Ownership in Better Solutions

One of my recent Leadership Reports generated interest in open book management and discussed four conditions that are required for employees to be engaged. They are: Line of sight, which I addressed in my last Leadership Report Autonomy and involvement Information sharing WIIFM or what’s in it for me? A brief pause for those who… Read more

Build a Business of Turned-On Business People

If you want to build trust and take performance into the stratosphere, open the books. Share information that matters to improving operating and financial results. Celebrate people when they score big successes.  Repeat. Open book management is the purest leadership communication philosophy I’ve seen and worked with. It’s grounded in the notion of creating businesses… Read more

Social Media is Missing the Point

When you don’t know what to measure, you should know you’re in trouble. Many in the social media world might be wise to consider themselves in trouble. Not long ago I interviewed the head of marketing for a $20 billion company. “Our communication people are worried about the wrong things,” he told me. “I explain… Read more