How to Develop Leaders That Boost Results

Welcome to our car wash, otherwise known as leadership development training. We’re going to hose you down and dry you off over the course of the day. Topics we’re covering during this training include critical thinking, achieving success through people, coaching from a distance, collaboration skills, team creativity, coaching as a virtual team, non-verbal communication,… Read more

Strategic Advisers Make Money or Save Money

Are your communication people stuck in their ways, or measurably contributing to the health of your business? More and more communication professionals are getting the point where they need to shift their roles from tactical doers to strategic advisers; those who add value to their organizations by removing communication breakdowns impeding organizational performance.  Communication professionals… Read more

Back at the Office

It’s one thing to listen to a speaker. It’s another thing to do something about what you learned when you return to the office—assuming the speaker said something worth doing. Last week I delivered three presentations to communication professionals attending a world conference in Washington, D.C. One was a three-hour workshop focused on reinventing the… Read more

Give Value or Give Notice

It’s been a decade since human resources guru David Ulrich told HR professionals they needed to give value or give notice. That same message needs to be directed at communication professionals, who today produce activity often at the expense of results. Ulrich, a University of Michigan business school professor and author on numerous HR-related books,… Read more

Doing These Five Things Will Add More Value To Your Job

Why are you continuing to push out information when shifting your focus to where communication process breaks down can add so much more value? Internal communication functions have enormous opportunities to change their role from activity producing cost centers to results generating value creators. How does your communication function make the shift—from sending out news… Read more

Ask Me Anything

I often get great questions from people via email, social media, at conferences and in client meetings. Recently, I received a question from Chris D. who asked about ways to manage two groups of people who need to work together—those who are young, eager and willing to work within a new organization and culture and… Read more

Mixing a Powerful Results Cocktail

There’s a tremendous amount of stress today on organizations to communicate well. The pace of change continues to escalate, putting pressure on people and teams to move the right information quickly, accurately, clearly and in multiple directions. Earlier this year, I discussed how we addressed a client’s poor performance using two different solutions. One was… Read more

What’s in it for Me?

Employee engagement isn’t just liking or responding to something as it is in social media talk. Employee engagement is a condition which, if properly directed, can significantly improve organizational performance such as quality, service, sales or safety. People can be engaged to do good things or bad things. Employee engagement needs to be directed. In… Read more

Information Is Critical to Peak Performance

A recent Leadership Report discussed employee engagement and specific conditions that need to be met for people to achieve peak performance. Those conditions are: Line of sight, or the ability to connect my work to results I can affect; Autonomy and involvement, or my ability to take action needed to improve results; Information sharing (there… Read more

Autonomy and Involvement: Creating Ownership in Better Solutions

One of my recent Leadership Reports generated interest in open book management and discussed four conditions that are required for employees to be engaged. They are: Line of sight, which I addressed in my last Leadership Report Autonomy and involvement Information sharing WIIFM or what’s in it for me? A brief pause for those who… Read more