Mixing a Powerful Results Cocktail

There’s a tremendous amount of stress today on organizations to communicate well. The pace of change continues to escalate, putting pressure on people and teams to move the right information quickly, accurately, clearly and in multiple directions. Earlier this year, I discussed how we addressed a client’s poor performance using two different solutions. One was… Read more

What’s in it for Me?

Employee engagement isn’t just liking or responding to something as it is in social media talk. Employee engagement is a condition which, if properly directed, can significantly improve organizational performance such as quality, service, sales or safety. People can be engaged to do good things or bad things. Employee engagement needs to be directed. In… Read more

Information Is Critical to Peak Performance

A recent Leadership Report discussed employee engagement and specific conditions that need to be met for people to achieve peak performance. Those conditions are: Line of sight, or the ability to connect my work to results I can affect; Autonomy and involvement, or my ability to take action needed to improve results; Information sharing (there… Read more

Autonomy and Involvement: Creating Ownership in Better Solutions

One of my recent Leadership Reports generated interest in open book management and discussed four conditions that are required for employees to be engaged. They are: Line of sight, which I addressed in my last Leadership Report Autonomy and involvement Information sharing WIIFM or what’s in it for me? A brief pause for those who… Read more

Line of Sight: Connecting What People Do With The Results They Create

Our last Leadership Report generated interest in open book management, a concept that represents the purest form of organizational transparency. In this issue,  I want to discuss what high performers do to create line of sight. But first, let me back up. The classic definition of employee engagement is: People share the organization’s values and… Read more

Build a Business of Turned-On Business People

If you want to build trust and take performance into the stratosphere, open the books. Share information that matters to improving operating and financial results. Celebrate people when they score big successes.  Repeat. Open book management is the purest leadership communication philosophy I’ve seen and worked with. It’s grounded in the notion of creating businesses… Read more

Social Media is Missing the Point

When you don’t know what to measure, you should know you’re in trouble. Many in the social media world might be wise to consider themselves in trouble. Not long ago I interviewed the head of marketing for a $20 billion company. “Our communication people are worried about the wrong things,” he told me. “I explain… Read more

How to Talk Politics Without Friction

I’m despairing the loss of civility in politics. Nine weeks after the U.S. elections the nastiness continues to grow, fueled by politicians in Washington and posts on social media. Is it possible to make political discussions more civil? Can we use our political conversations and posts to help us learn and grow, or at least… Read more

Shake it up, Baby!

“Well, shake it up, baby” – the opening line of an early Beatles song (Twist and Shout) – is often what leaders need to do to initiate large scale change. Disruptive innovation isn’t a new phenomenon in the business world. Clayton Christensen, Harvard professor and author of The Innovator’s Dilemma, popularized disruptive innovation as a… Read more

Business Strategy Drives Communication Strategy

Communication measures must be aligned with an organization’s measures. Why should the two entities work at what could be cross purposes? Communication should be managed to improve results that the company, its customers and ultimately shareholders care about? And, it needs to do so with an acceptable return on investment, meaning the cost to create… Read more