Many people in staff functions are shifting their roles from tactical implementers to strategic trusted advisors. As a result, they're adding more measurable value to their organizations.
Jim Shaffer's high energy, high-impact consulting skills workshop has helped many people start the transition. This is the workshop Jim helped create for one of the world's largest management consulting firms. It's since been attended by people from Honeywell, Pepsi Bottling, FedEx, Cisco, Verizon, AEP, Abbott, John Deere, Pfizer, Marriott, Motorola, Allstate, Capital One and ConAgra Foods.
Here's the link to more information.
I'm often asked, "What do you read to stay ahead of the game when there's so much going on?"
In response, I've put together a list that blends fundamentals with new thinking.
Here's a reading list I recommend you consider.
Featured Client
FedEx Express needed to increase U.S. export volume in one of its largest US operations. By reducing silos between functions and aligning strategic goals and incentives, we helped increase volume by revenues by 23%, all with a 1,447% ROI.
Most organizations are underpowered! They aren’t getting the most from their people. Their results show it.
We’re proving every day it doesn’t have to be that way.
We’re helping businesses reduce the friction that keeps people from doing great things for their customers.
Our results are hard and measurable.
82% reduction in OSHA recordables
Revenues up 23%; ROI 1,660%
Quality up 65%
On time delivery up by 38%
Waste reduced by 18%
Turnover down by 27%
Total cycle time reduced by 31%
Productivity up 16%
And on and on….
We help our clients execute better by:
Connecting the people of an organization, the work they do and the goals they’re trying to hit
Creating businesses of business people who are actively engaged in improving customer value and business growth
Creating information-rich environments where the right people have the right information at the right time
Making sure measurement, rewards and recognition are aligned with the business strategy
Eliminating clutter and waste from work processes
We help some of the world’s best organizations (and those that want to be among them) get even better.
Traditionally, communication inside organizations has been mostly about change. Jim’s article in Communication World magazine explains how a business can manage communication in order to create change. Download the article (PDF).
Check out this 6-minute video: ITT Corporation leadership believes that to improve and sustain successes realized by implementing lean/six sigma that it needs to imbed the change in the company’s culture. The Jim Shaffer Group was asked to help integrate the technical and cultural aspects of change—the hard and the soft—into its lean transformation efforts. In our first project, on time delivery went from 70% to 95% and quality improved 40%.
Jim Shaffer is an internationally recognized consultant, speaker and author who specializes in improving business results and managing large scale change, including guiding lean six sigma transformations.
Jim’s focus is on improving work—and results—that people can control. He has measurably improved quality, service, costs, productivity, safety and speed with returns exceeding as much as 1,500 per cent. Learn more…
Measurement is a powerful communication device. What you count counts. What you measure tells people what’s important. It drives actions people take and the results they create. When you try to measure too many things it may tell the people you lack priorities because “everything’s important.”
Incentives can play a huge role in driving results upward, but only if they’re part of a larger continuous improvement system. Last year, I worked with a company that had a gain-sharing plan for hourly people. Employees worked to create gains that they, in turn, shared. It was a relatively decent design but its implementation [...]
I think environment says everything about a company. I don’t care what industry you’re operating in, the parking lot tells your first story. That’s followed by the front door and the first person you meet inside that door. Everything that comes after is merely repetition. Not long ago, I spoke at Darden, the big full-service [...]
I work hard to find newness in business books. But a lot of them are old ideas repackaged. Or as management author and consultant Gary Hamel has said, “The average business book is just a Harvard Business Review (HBR) article with extra examples and the average HBR article is a good PowerPoint presentation with extra [...]
“I’m crazy busy!” That’s what we all say we are these days. But when is “crazy busy” a waste of time? Well, how often do you manage your time according to the value it adds to your business? An organization’s role is to create value for its customers and continuously improve the process, so more [...]
What Others Say
"I know you have a long list of success stories and that's why I wanted to make this work. I realize we were not a guinea pig on a "new" idea that you were testing. This has been successful in many other companies and I did not want to be on the side of failure with a proven method."
