Now Registering! 2014 Workshops in Chicago, Orlando and NYC
Discover how you can shift your work from creating low impact communication output to high impact business outcomes that truly make a difference to your organization. Details here.
Jim’s Reading List
I'm often asked, "What do you read to stay ahead of the game when there's so much going on?"
In response, I've put together a list that blends fundamentals with new thinking.
Here's a reading list I recommend you consider.
FedEx Express needed to increase U.S. export volume in one of its largest US operations. By reducing silos between functions and aligning strategic goals and incentives, we helped increase volume by revenues by 23%, all with a 1,447% ROI.
Most organizations are underpowered! They aren’t getting the most from their people. The results show it. We prove every day it doesn’t have to be that way. We help leaders:
Connect people and teams to goals and strategy
Improve business results that people can control—safety, quality, delivery and costs
Integrate the cultural and technical aspects of organizational change–including lean six sigma–to sustain improvements
Align goals, strategy, processes, people and culture to drive results
Re-invent the communication function to add greater measurable value
Watch This Video We’ve been working with ConAgra Foods since 2006. This video highlights our partnership with them to improve business results through stronger leaders, increased engagement, aligned organizational systems and processes as well as a performance- based approach to managing communication. We helped them transform the corporate communication function into a high performance team that truly represents an industry model. They’ve done what every communication department needs to do–shift their focus from generating output to producing hard, measurable outcomes with a positive ROI.
Our results are hard and measurable.
Reduced a manufacturer’s OSHA recordables by 82 percent
Increased a global shipper’s revenues by 23 percent while generating a 1,660 percent return on investment
Reduced damage by 65 percent at a large distribution center
Cut waste by 18 percent at an international baking company
Decreased cycle time by 74 percent at a building materials company
Lowered turnover by 27 percent at a consumer goods company
And on and on….
The Jim Shaffer Group’s focus is on improving work—and results—that people can control. We help some of the world’s best organizations (and those that want to be among them) get even better. Learn more…
One of my early consulting engagements was in Kansas City with a team of smart people from Hallmark. The team was charged with improving business processes that were critical to getting new products to market faster. The work took months off the process. It made the company more nimble, giving it a decided competitive edge. [...]
If I didn’t know better I’d be firmly convinced that many leaders get up in the morning and deliberately try to confuse the hell out of their employees. I’ve been guiding business leaders through major and minor change processes for more than 30 years. Some target the whole company; others focus on improving branch operations, [...]
The recent gutter fights between the President and leaders of Congress have given me plenty of presentation material. While players in Washington were fighting it out like school children (“It’s your fault! No, it’s your fault!”), I was addressing two different audiences on leadership. The Washington spectacle enabled me to say, “Here’s a situation that [...]
Why do business leaders talk a good game about being open and transparent, but do a half-assed job of it? Here’s how I see it, based on my working with leaders for 30-plus years. Most have never seriously thought about openness or transparency, although they say they want to be totally open with their people. [...]
The young man in the Indianapolis Colts ball cap sitting at the end of the table had something he really wanted to say. I’ve facilitated thousands of focus groups over the years. I know the people who are itching to tell their story from the look in their eyes. On this day, we were talking [...]
What Others Say
"I know you have a long list of success stories and that's why I wanted to make this work. I realize we were not a guinea pig on a "new" idea that you were testing. This has been successful in many other companies and I did not want to be on the side of failure with a proven method."
—Michael Warmuth, Abbott Laboratories
Featured Article: Managing Communication to Create Change
Traditionally, communication inside organizations has been mostly about change. Jim's article in Communication World magazine explains how a business can manage communication in order to create change. Download the (PDF)article.